A true story from an actual client...

“My CFO Couldn’t Believe It. All The Way Through The Evaluation Process He Kept Checking And Re-checking His Numbers. Each Time, He Came Back To Me And Said It Was True. The Numbers Worked Out Exactly As We Were Told.”

“When We Had The System Installed, He Said It Was The Best Technology Procuring Financial Decision We Ever Made. Then The System Started To Have Its Impact.”

Allow me to back up a step to the point where we felt we were being held back by our phone system. It just wasn’t allowing us to operate the way we wanted. Our business operations were starting to suffer. We knew it would only get worse. But could we really get everything we wanted?

I Was Wondering If An IP Phone System Could Really Contribute To Higher Revenues

Then I discovered I could do that and a lot more. I ended up with “having it all”:

• Integrate all of our offices on one seamless IP Phone System
• Streamlined and optimized my business processes with quicker response times and hard cost savings
• Quicker inter-office communications with seamless extension dialing between all my locations
• Enhanced contact center (call center) responsiveness to our customers’ needs
• Unified communications with e-mail, voice mail, and fax mail all in my e-mail inbox for fast accessing, sorting, reading, forwarding, and disposing of all my communications
• Multiple customer service backup between all my locations, in different time zones, and across the planet
• Shared phone arrangements at specified desks for time-split office/home-based workers
• Fast and easy accessibility by traveling workers to our IP Phone System for calling customers and prospects and making it seem like the worker is in the office
• I really like this one: Redundant IP Phone Systems with automatic failover over dispersed locations. Wow! This couldn’t be done with our old system. Not even close.
• Simplified system administration
• Our employees really like this one: Simplified user administration so they can easily customize their own settings
• Eliminated long distance charges between my locations

You really should do this right now. Call or e-mail Ed Mass 314-569-2222 or 800-278-8272, E-mail:

How To Turn an Expense Into a Return on Capital

You know, when you think about it, your communications system is the central nervous system of your business. It can be simply a "utility" or an investment that helps improve revenue and reduce costly inefficiencies.

You really should do this right now. Call or e-mail Ed Mass 314-569-2222 or 800-278-8272, E-mail:

What’s Your Next Step in Obtaining an IP Phone System?

When you decide to pursue the advantages VOIP and IP Telephony (like right now?), you should perform your due diligence.

• Evaluate your current business operations. Are you operating as efficiently and effectively as you can? What do you like about the way you currently operate? Where could you improve? Do you know how to improve? Or do you just know that you need to improve but could use outside ideas in understanding the “how”?
• Identify where your current operations are getting “bottle-necked” in your external, internal, and inter-office communications. 
• Listen to your employees in how they could improve their responsiveness to our customers’ needs if only they had....(fill in the blank).
• Observe other companies’ operations to get ideas on best practices.  What do you like? What would you improve upon?
• Prioritize your lists and seek objective, outside expertise in offering ideas that further improve upon your own thoughts.

You really should do this right now. Call or e-mail Ed Mass 314-569-2222 or 800-278-8272, E-mail: